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Complaints

How to raise a complaint

We take complaints seriously. Whether it's about a provider you were matched with or about GoQuotes itself, we'll investigate and respond within 5 working days.

About a provider matched through GoQuotes

If a provider quoted you, contacted you inappropriately, or you have a dispute about work done, tell us using the form below. Include your lead reference if you have it (from your confirmation email). For regulated services (legal, financial, healthcare) you can also escalate directly to the relevant regulator (SRA, FCA, CQC, GMC, GDC).

About GoQuotes itself

Issues with our website, matching service, marketing, or data handling — use the form below or email contact@goquotes.co.uk. If you're not satisfied with our response, you can escalate to Citizens Advice (citizensadvice.org.uk) or, for data-protection concerns, the Information Commissioner's Office (ico.org.uk).